Frequently Asked Questions

All prices are in USD.

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at shop.toptreasures@gmail.com.

We offer a 100% money-back guarantee if your product is defective or damaged, and you have 30 days from the delivery date to request a refund. The item must be shipped back at your own expense, and once we receive the returned product, we will issue a full refund for your original purchase. Please include your name and order number with the returned package to ensure smooth processing. For further assistance, please contact our support team at shop.toptreasures@gmail.com.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at shop.toptreasures@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to shop.toptreasures@gmail.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.